• Charles

Productivity Investigation:

Updated: Apr 8, 2019

Robot Service Staff



Working Robots that is changing the tech climate in Singapore

The atmosphere is rapidly changing when it comes to embracing Robots as our Artificial Intelligent (AI) colleagues in Singapore. Robots that we understand and know can lift heavy loads make deliveries provide warehouse systemisation again and again to assist their human counterparts, taking monotony out of manufacturing jobs. This is just the tip of the iceberg – we are now seeing the transformation continuity of many industries where robots are becoming essential, especially in the service industry.

Introducing Techi, the Roving Housekeeping Robot

Techi is a service robot made by Techmetics Solutions, an American company based in Singapore.  They design and build robots across various industries such as Hospitality, Healthcare, Manufacturing and F&B. When you visit Park Avenue Rochester you will be greeted by a pair of Techi Robot butlers or simply called Robot Service Staff.  Guests of the hotel will have their room service orders personally delivered to them by the robots.  The use of Butler Robots at Park Avenue Rochester here was to deal with labour shortage. The implementation of the Butler Robots are to reducing physical strain on housekeepers and improves operation processes.

Techi has the building map built into its system, enabling it to navigate the hotel and even ride the lifts on its own. Techi’s commands can be keyed into it to allow the robot to follow specific instructions.  Upon arriving outside a guestroom, Techi will ‘call’ the guest, via the unique phone number lined to each room.

Park Avenue Rochester has 311 hotel rooms and suites.  The hotel finds itself competing to attract and retain hospitality talents as a result of the severe manpower crunch in Singapore.  Besides, overcoming labour shortage, the hotel has embraced cutting-edge technology and creativity to improve guest experience.

Park Avenue Rochester’s adoption of robotics is to enhance certain areas of their hospitality operations.  Prior to deployment of these robots, the hotel faced with challenges by housekeeping staffs with frequent transportation of clean and soiled linen up and down floors throughout the day.  This issue resulted in bottlenecks in linen management backroom and cargo lift (especially during peak hours) which translated into slower turnover of rooms as well as significant strain on staff as each housekeeping trolley weighs as heavy as 50kg. As such, Park Avenue was the first hospitality group in Singapore to introduce robots into her operations to maximise productivity and to reduce manpower reliance.

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